This listing was posted on The Resumator.
Senior Billing Agent
Location:
Antiguo Cuscatlán
Description:
GENERAL DESCRIPTION OF POSITION At OSI we are continuously growing! Along with one of our clients! We are searching for an awesome Senior Billing Agent who can help our client’s business. This shutter solutions company is on a mission to provide a group transportation experience that's transparent, safe, and good for the planet. The position of Senior Billing Agent plays a vital role in supporting our client’s business operations within the Charter Bus industry. The client provides a transparent, safe, and environmentally conscious group transportation experience. As a Senior Billing Agent, the responsibilities will include managing incoming calls and inquiries related to financial matters. Primarily focused on assisting customers or clients with billing-related concerns, balance inquiries, transaction discrepancies, and account reconciliations, among other essential tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES Managing team and operations (upon readiness) Act as the liaison with the billing team, providing guidance, support, and training as needed in support of the Finance Manager. Triage incoming tickets, and emails into priority buckets and assign them to other team members. Help manage the tasking schedule of other OSI / offshore team members, including setting blocks of time to work on tasks. Handle client escalations and payment approvals. Respond to customer inquiries via email and phone, ensuring timely and professional resolution of issues. Verify completeness and accuracy of payments marked in our internal system, maintaining a high standard of data integrity. Accounting Oversee reconciliation of payments to internal records, addressing discrepancies and documenting adjustments. Ensure accurate tagging of transactions in QuickBooks Online, overseeing proper classification and recording of expenses. Maintain systematic records of invoices electronically, overseeing accurate and timely payment issuance. Collaborate with the team to assist with month-end closing activities, ensuring detailed expense reporting and bank balance reconciliation. Regularly review aged Receivables reports, leading efforts to address overdue balances and distribute reports to relevant stakeholders. REQUIREMENTS Bachelor's degree in accounting, finance, or related field preferred. Prefer minimum 4 years of experience in billing, accounting, or similar roles, with leadership experience preferred. Advanced proficiency in English (spoken and written 85% - 90%). Expertise in MS Office, especially Excel. Understanding of payments, accounting principles, and budgeting. Excellent communication and interpersonal skills, with a demonstrated ability to lead and motivate a team. Strong organizational and time management abilities, with a keen attention to detail. Ability to work collaboratively in a team environment while also capable of independent decision-making. Prior experience in customer service or client-facing roles. QUALIFICATIONS Excellent communication and interpersonal skills. Good organizational and time management skills. Ability to work independently and in a team. Strong attention to detail. Ability to prioritize. Powered by JazzHR
Company:
Outsourcing Services International
Posted:
May 9 on The Resumator
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